Empolis, a service technology developer, will integrate the automated translation software of Language Weaver into its customer service and information management applications.
Integration of the
translation software into empolis:Service Lifecycle Suite (e:SLS) and into empolis:Information Access Suite (e:IAS) will enable empolis's clients to carry out cross-lingual enterprise search.
The e:SLS application enables service organisations to provide relevant answers to customer queries made via telephone, email, fax, letter, internet, voice self-service and technical field service. The e:IAS information management application supports creation and search of content.
Mark Tapling, CEO of Language Weaver, said: "Through integration of our statistical translation software into these enterprise applications, the market can begin to realise the impact automated translation can have on operational efficiencies and competitive advantage. Through integration with empolis's software application, use case issues are resolved and increased usage will add measurable value."
Mario Lenz, CTO of empolis, said: "Given the international and multilingual environment in which most of our customers operate, automated language translation technology provided by Language Weaver will bring us another step forward in managing the Language Weaver and empolis Integrate Applications, growing amount of information to deliver the right information at the right time to the right person, irrespective of the source language."
