Quality Planning
质量计划编制 Refers to potential problems. Although it usually occur during planning phase, it can occur during execution if there is a change.
涉及潜在的问题。尽管它通常发生在计划阶段，但是它可以发生在实施过程，如果产生变更的话。
Quality Control
质量控制 Refers to specific performance of a task (measuring quality and comparing results to the quality plan)
涉及任务的特殊绩效（测量质量并比较质量结果和质量计划）
Quality Assurance
质量保证 Refers to overall quality requirements (standards) (e.g. evaluating overall project performance regularly)
涉及全部质量要求（标准）（如：有规律的评估全部项目绩效）

Cost of Quality
质量成本 
   Conformance  一致成本 Non-Conformance (most accurate)   不一致成本（非常精确）
   Planning 计划编制 Scrap 废料
   Training 培训 Rework and repair  返工和修理
   Process Control 过程控制 Additional Material  额外材料
   Design and process validation 设计和过程确认 Repairs and service 修理和服务
   Test and evaluation 测试和评估 Complaints 抱怨
   Quality audits 质量审计 Liability 责任
   Maintenance and calibration 维护和校准 Product recalls  产品召回
   Inspection 审查 Field service 现场服务
   Field testing 实地测试 Expediting 加速处理
 
Impact of Poor Quality 质量差的影响 
   Increased cost 增加成本 
   Decreased productivity 降低生产率 
   Increased risk and uncertainty 增加风险和不确定性 
   Increased costs in monitoring 增加监控成本  

Goal of the cost of quality program should be 3 - 5% of total value.质量程序的目标成本占总成本的3-5%
Cost of non-quality is estimated to be 12 - 20% of sales.非质量成本接近于销售的12-20%
Cost of Quality Includes Prevention Costs (training), Appraisals Costs (inspection/testing) and Internal (scrap, rework)/External (warranty) Failure costs质量成本包括预防成本（培训），评估成本（检查/测试）和内（废料，返工）外（担保）部缺陷成本
Management is 85% responsible for quality. The team member is ultimately responsible for quality management. The project manager is primarily responsible for quality management.管理层负责85%的质量成本。团队成员对质量管理负有最终责任。项目管理者对质量管理负有主要责任。
Two components of product availability are reliability and maintainability.构成产品有效性的两个成分是可靠性和可维护性
To effectively use statistical quality control, the project team should know the differences between special causes and random causes. 
为了有效地使用统计质量控制，项目团队应该知道特殊因素和随机因素的区别。
Sampling and probability are the most important topics to understand in statistical process control.
样本和概率是了解统计过程控制最重要的概念。
Top management should direct continuous improvement.
高层管理应该指导持续改进。
Quality control measurement are records of quality control testing and measurement in a format for comparison and analysis (input to quality assurance).
质量控制测量是用某一格式所做的记录，目的是为对比和分析所作的质量控制测试和测量。
Documentation 文件
? Quality Management Plan – describes method for implementing quality policy project quality system and organizational structures, responsibilities, procedures, processes and resources needed to implement project quality management.
? 质量管理计划 – 描述了应用质量政策、项目质量系统的方法和运用组织结构、责任、程序、过程和所需资源来实现项目质量管理