会议名称(中文): 第11届服务系统和服务管理国际会议 会议名称(英文): The 11th International Conference on Service Systems and Service Management 所属学科: 管理科学与工程,公共政策 开始日期: 2014-06-25 结束日期: 2014-06-27 所在国家: 中华人民共和国 所在城市: 北京市 海淀区 具体地点: 北京交通大学 主办单位: IEEE SMC、 清华大学 、北京交通大学、 香港中文大学 协办单位: 承办单位: 清华大学现代管理研究中心 议题:
[ 组织结构 ]
会议主席: 组织委员会主席: 程序委员会主席: 会议嘉宾:
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[ 重要日期 ]
全文截稿日期: 2014-02-28
[ 会务组联系方式 ]
联系人: 联系电话: 86-10-62789928 传真: 86-10-62784555 E-MAIL: icsssm@sem.tsinghua.edu.cn、 icsssm@bjtu.edu.cn 通讯地址: 邮政编码: 会议注册费: 会议网站: http://www.rccm.tsinghua.edu.cn/icsssm/2014/ 会议背景介绍: ICSSSM (International Conference on Service Systems and Service Management), supported by IEEE is focusing on emerging service science in the 21th century. The main purpose of ICSSSM is to provide a platform for researchers, scholars, practitioners and government officials involved in general areas of service systems and service management to disseminate their latest research results, as well as to exchange views on the future research directions.
Ten years ago, the 1st ICSSSM was inaugurated in Beijing in 2004. After a decade, we will meet again and hold the 11st ICSSSM in Beijing in 2014.
征文范围及要求: Topics of Interest: The topics of interest include, but are not limited, to those listed in the following tracks: Track 1 – Theory and Principle of Service Sciences Service concepts and strategies, quality assurance, performance metrics. Track 2 –Service System Design, Operations, and Management Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems. Track 3–Supply Chain Management for Service Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement. Track 4–Service Marketing and Financial Management Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management. Track 5–Specific Industrial Service Management Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions. Track 6–Service Information Technology and Decision Making Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service. Track 7–Service Experiential Studies and Case Studies Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).
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