Professional Profile
Proven managerial skills as Lead Translator and Project Manager
Work experience at the world’s leading e-commerce company, providing high-quality content in English and German showing extensive knowledge about market dynamics, promoting products and services to German customers, gaining their trust and achieving brand loyalty
Strong problem-solver with significant, progressive experience in content development, focusing on effective and high-quality customer communication
Profound knowledge of communication, linguistics and cultural sciences as well as excellent
communication and negotiation skills in both German and English Proven analytical and methodical skills ensuring a continuous improvement in consistency and quality of administrative processes
Project management experience reflecting organizational and methodological skills as well as the ability to handle multiple priorities and meet set deadlines
TechnicalproficiencyinWindows 95, 98NTand Mac,MS Office,CAT-Toolsand DTP-
Software such as QuarkXPress for Mac, PageMaker as well as Visio Culturally literate contributor with international experience, having worked and studied abroad; proficient in English, German, good Spanish, basic French
Education MA in Translation Studies (Diplom-übersetzer), Johannes Gutenberg Universit.t, Mainz, Germany High School Diploma (Abitur), John F. Kennedy Schule, Berlin, Germany 2002 1995
Work Experience
Freelance Translator protel hotelsoftware GmbH, Dortmund, Germany since 05/2012
Manage and translate international PR, Marketing and Customer Support documentation including press releases, website content, online help and user documentation Ensurethat all internationalcontentcarries the company’s brand identity and philosophy
Manage all translation projects being point of contact for Sales and Marketing Managers as well as Product Development
Senior Editor and Translator since 09/2009
protel hotelsoftware GmbH, Dortmund, Germany
Manage and translate international PR, Marketing and Customer Support documentation including press releases, website content, online help and user documentation Ensurethat all internationalcontentcarries the company’s brand identity and philosophy Manage all translation projects being point of contact for Sales and Marketing Managers as
well as Product Development
Online Marketing Specialist 06/2005 to 01/2006
Deutsche Kreditbank AG, Berlin, Germany
Managed content for the online presence of the bank Managed customer rewards program of the bank Coordinated, developed and implemented marketing strategies Served as point of contact for Product Managers to promote products online
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Specialist Content and Translation 10/2003 to 05/2005
eBay International AG, Dreilinden, Germany
Lead team of translators Assisted the Manager Content Team to create timelines and schedules for translating projects Ensuredsmooth communicationwith customersinorder to guarantee bestshopping experi
ence
Served as point of contact for best-practice-sharing between the USA and German Content and Online Help Team Created content to introduce new products and policies to customers
Customer Support Representative 12/2002 -10/2003
eBay International AG, Dreilinden, Germany
Answered customer inquiries in regard to safe shopping on eBay Worked out and defined quality standards for dealing with eBay customers Wrote Response Handbook for CSRs, ensuring quality communication to customers Provided translations Delivered excellent service and gained respect of management and fellow CSRs.
Project Manager 04/2002 -09/2002
Document Service Center Technische übersetzungen und Software-Lokalisierungen GmbH, Berlin, Germany
Acquired international customers Negotiated services and prices Coordinated projects Lead the team of translators
Freelance Translator 10/1997 -04/2002
Germersheim, Germany
Provided high-quality technical translations Languages: English, German, Spanish
English Tutor and Translator 08/1999 -09/1999
Georg Wisch Maschinenfabrik GmbH, Berlin, Germany
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02/1999 -03/1999 Intern
Freight Company, FLEZA Zacatecas, Mexico
08/1998 -09/1998 Translator
ABB Daimler-Benz Transportation GmbH, Hennigsdorf, Germany
06/1996 -07/1996 German and English Tutor
MERCK Ecuador C.A. Quito and BASF Ecuatoriana S.A. Quito, Ecuador
03/1996 -07/1996 Assistant for Public Relations
South American Spanish Institute, Quito, Ecuador
08/1995 -12/1995 Assistant in Negotiations
Metal working Trade Fairs in Bangkok, Thailand und Singapore
International Education
1993 Student, Billanook College. Melbourne, Australia 1997 Student, Colegio H. Miguel de Unamuno, Salamanca, Spain
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