Work Experience
2008 /9--Present:XXX Information Technology Company(500-1000 people)(Xicheng district, Beijing, China)[ 4 year and 3month]
Industry: Professional Services (Consulting, HR, Finance/Accounting)
Service Development Account Service Manager & English-Chinese translator
1, English-Chinese translator and Managed Services Sales Management.
2, Managed Services Bidding: Bidding Solution architect based on Etisalat group level customer needs and wants on managed Services, set up architecture for the whole solution, organize supporting modules,infrastructure, OSS integration, level 1 and level 2 support, Level 3 AMC, Network Optimization, Spare Parts Management, Field and E&M maintenance, HR transfer, Transition & Transformation. Initiate Business Case, analyze Customer Opex and work out pricing strategy.
3, Contract Negotiation: Provide support to each sub network EOT or Outsourcing Managed Services contract and renew negotiation.
4, MS Delivery and Customer Satisfaction: Coordinate each sub network’s MS delivery team, summarize and monitor data to meet commitments and maintain customer satisfaction.
(Overseas)2002 /3--2008 /9:XXX Electronics Ltd.(500-1000 people) [ 6 year and 6month]
Industry: Telecom & Network Equipment
Asia Repair Management Center-Networks Customer Service Manager
1, Customer Service：Provide after-market repair & spare management service for mobile operators
Responsible for Asia Pacific customer satisfaction KPI tracking and reporting to Global management center, setting corrective & preventive actions for low score items.
2, Service Marketing: Responsible for NSP (Network Support Program) hardware Repair service promotion to customers. NSP program aims
to provide level services to China Mobile 15 provinces customers and China Unicom 11 provinces customers based on their requirements on network stabilization and cost reduction. Year 06 NSP revenue for China region reached 54M US dollars. Meanwhile, provide per-event service to non-NSP customers based on individual charges.
3, Project Management: Coordinate with Motorola repair centers and outsourced vendors globally to meet NSP commitments. Monitoring system setup and prioritizing repair cycle time. Responsible for service measurement and Point-to-Point response to customer queries.
4, Process Management: Set up customer repair process SOP and customer service manual, responsible for process reengineering to align with global business model changes.
5, Quality Audit: TL9000 internal auditor working within Asia Returns Management Center. Participate in annual internal/external quality audit.
Education
2005 /9--Present XXX University of Post & Telecommunications Business Administration Master
05MBA
1997 /9--2001 /6 Tianjin Foreign Studies University English Bachelor
Bachelor Degree
Graduated from English School of Tianjin Foreign
Studies University Majoring in English (International Finance)
Training
2004 /7--2004 /7: XXX University Effective Presentation
legal documents
2003 /12--2003 /12: XXX Engineering Institute UMTS Overview
UMTS Network Overview
legal documents
1998 /6--1998 /8: Tianjin University BEC3 BEC3
Business English Certificate-Advanced Level
Certifications
2001 /4 TEM Level 8
legal documents
2000 /10 BEC3 Advanced Level
legal documents
2000 /7 National Computer Rank Examination Level 2
Language Skills
Chinese Listening&Speaking(Excellent)，Reading&Writing(Excellent)
Chinese Mandarin (Excellent): Listening&Speaking(Excellent)，Reading&Writing(Excellent)
Japanese (Average): Listening&Speaking(Average)，Reading&Writing(Average)
Grade of English: TEM 8
English: CATTI-3
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